Support

Write to support@sidekic.app [confirm the address]. We answer within two working days.

Something went wrong

Use Report a Problem… in Sidekic's menu (the menu bar on a Mac, the tray icon on Windows). It opens a mail with the app's version and the last error already filled in, and shows Sidekic's log file so you can drag it into the mail. The log holds Sidekic's own messages: versions, step names, timings, error lines and the names of the workbook, sheet and range. Never your cell contents or what you typed.

Payments and your plan

After paying, press Check again in Sidekic (menu → Account…). Card subscriptions are managed from Account › Manage Subscription. For a Payme payment, write to us with the order number from the receipt.

Common questions

See the questions on the main page.